Code of Conduct

This applies to all customers and staff in our venue

We encourage everyone to be:

·        Kind

·        Respectful

·        Open to other ways of being.

·        Curious and open minded.

Things that are unacceptable in our venue:

·        Discrimination on any grounds, including: gender, sexuality, race, religion or belief, social class, health, age or disability.

·        Harassment of any kind, including:

Verbal or physical abuse
Touching without permission
Deliberate Misgendering
Unwelcome sexual attention

·        We seek to use products from suppliers who share our values. We will not stock products with sexist, racist, homophobic, transphobic, ableist or any other discriminatory branding.

Reporting of concerns

If you feel unsafe, vulnerable or threatened, you can approach a member of bar staff and ‘Ask for Angela’ and we will support and assist you. This could mean finding a safe space for you, seeing you to a taxi, or calling the police.  

We encourage customers to report to site or company management if they feel they are being discriminated against or harassed, or if they witness an incident of either. You can report incidents to a staff member in person, or email site level: elvis@thekingsarmspub.com or at group level: matt@grace-land.co.uk

Concerns and complaints will be dealt with seriously and investigated thoroughly.

Customers engaging in conversations that involve derogatory comments or words and phrases that we feel are discriminatory, or that make our other clientele or staff uncomfortable, will be warned once, if it continues they will be asked to leave.

Customers who are discriminatory or harassing will be banned from our venue.

Feedback

Please get in touch if you have any suggestions for how we could improve as a venue in regards to safeguarding, accessibility and approachability.